Will callers know they are talking to an AI?

If they ask directly, yes - the agent never denies it, it says it is the store's voice assistant. It does not announce its identity on its own unless you write that into the prompt.

Can the AI receptionist check my order status on the call?

Not by default - it notes the order number and phone number, and a colleague follows up. With a custom tool connected to your own API (set up in the portal), it can check order status live during the call - see the voice agent documentation.

What happens when the AI receptionist cannot resolve a call?

It logs a message - name, phone number, order number and reason - and you follow up. If transfer is enabled on the agent, it hands the call straight to your number instead.

How much does an AI receptionist cost for an online store?

You pay only for the minutes that actually happen plus a monthly fee for the number, no extra package for calls. There's a rough monthly example for a typical store further up this page.

Does this replace chat or email support?

No, it complements them - it only handles the phone. Chat and email keep working exactly as customers expect; the phone just stops ringing into nothing.

Can I add it next to the phone number I already have on my store?

Yes - either buy a new number and add it alongside the current one, or forward the existing number to the agent. Buying a new number and routing it to the agent is set up in the volai portal; forwarding your existing number is set up with the carrier that currently has it.

Does it work on weekends when support is closed?

Yes, the agent answers around the clock - exactly the evenings and weekends when shopping peaks but support is already closed.

An AI receptionist for your online store that answers every call

Some calls come in outside business hours, when nobody is there to answer - an AI receptionist on the phone still picks up, logs the order and the issue, and you follow up when you have time.

Try the AI receptionist for your store All industries

Where it hurts

The phone rings while you are packing orders

Some calls come in during the evening and on weekends, when online shopping tends to peak and nobody at the store is answering the phone. Someone wants an order status, someone has a complaint, someone just wants to check a size or availability before buying. A missed call turns into an email that waits a day or two, or the customer simply buys elsewhere. The phone can be the fastest support channel a store has, and often the worst covered.

How it works

Buy a number (or keep the one you have)

A Czech number from Prague, Brno or the 910 range is active within seconds of purchase. Add it next to the number you use today, or forward the existing one to it.

Write down what the receptionist should know

Shipping, payment, the return window, support hours - the ready-made prompt below just needs your store's name and a few real details.

Put the number on your site and order emails

From then on the agent answers calls - messages with the caller's name, phone number and order number show up in the call transcript, or straight in your own system through a webhook.

What it handles

Answers common questions about the store

Shipping, payment, returns, support hours - based on what you write into the system prompt.

Logs the order, name and phone number

Structured fields (dataFields) show up in the call transcript and the call.completed webhook - no need to listen to the full recording.

Can transfer to customer support

When a caller wants to speak to a person right away, or asks something outside the prompt, the agent hands the call to your number.

Checks order status live with a custom tool

With a tool connected to your own API and turned on for the agent (set up in the portal), it can answer on the spot instead of calling back later.

Speaks the language you choose

Czech is the default, but the same setup works in English, Slovak, German or Polish - useful if you sell outside Czechia. The language is set per agent, so one agent speaks one language - for another language you set up a second agent on its own number.

Every call is recorded and transcribed

The recording and the transcript sit right on the call in the portal, without anyone having to be by the phone. Recording can be turned off for the agent, and informing callers is on you - the simplest way is to put it directly in the prompt, as in the example below.

Sample conversation

AI receptionistHello, this is [company name], AI receptionist speaking, this call is recorded for quality purposes. How can I help you?

CallerHi, I ordered a pair of boots on Monday, order number 10452, and they have not arrived yet. Do you know what is going on?

AI receptionistI understand - order 10452. Could I get your name and phone number so a support colleague can follow up with the exact status?

CallerSure, Peter Novak, 777 123 456.

AI receptionistThank you, Mr. Novak. I have noted order 10452 and your number - support will call you back by tomorrow with exactly where the parcel is. Anything else I can help with?

CallerJust wondering if I can return it if the size does not fit.

AI receptionistYes, you can return it within fourteen days of delivery - just send it back with the return form you will find on the order page. I am happy to transfer you to a colleague if you would rather talk it through now.

CallerNo, that answers it, thanks.

AI receptionistYou are welcome, have a good day.

The prompt you can copy

Paste it into the portal (Agent -> New agent) and fill in only the company name and opening hours in the brackets - otherwise it works as is.

text

You are the voice receptionist for the online store [company name]. You sound friendly, direct and brief - like an experienced support agent, not a script reader.

WHAT YOU DO:
- At the start of the call, introduce yourself as the voice receptionist for [company name].
- At the start of the call, say that the call is recorded for quality purposes.
- Answer common questions about the store: shipping cost and timing, payment options, the return window, and the support desk's hours [opening hours].
- When a caller is asking about a specific order, note the order number, their name and phone number, and tell them support will follow up by email or phone by the next business day at the latest.
- For a complaint or a return, find out which product it is and what the issue is, and explain that a support colleague will confirm exactly how it gets resolved.
- Point callers to the size chart or product description on the website when they ask something that is normally answered right there.

WHAT YOU NEVER DO:
- Never make up an order status you do not actually know - do not say "it has shipped" unless that is confirmed. Say you will check and call back.
- Never promise a specific courier delivery date - that is outside what you know.
- Never grant exceptions to store policy (a late return, an extra discount) - that is a decision for a colleague, not you.
- Never pretend to be human if a caller asks directly whether they are talking to an AI - tell the truth.

HOW TO END THE CALL:
Repeat back what you noted - the order, name, phone number, and what needs resolving - say when they will hear back, and close the call politely. If the caller insists on speaking to a person right away and transfer is enabled, hand off the call and let them know they will need to repeat the details briefly.

What it costs in this industry

At 25 calls a day averaging 2 minutes, an AI receptionist costs 4,525 CZK (~EUR 188.54) a month - the number, call minutes and the agent surcharge combined.

Number: 25 CZK
Calls: 750 CZK
Agent: 3,750 CZK
Total per month: 4,525 CZK (~EUR 188.54)

Prices exclude VAT; it's added when you top up credit.

Work out the exact price for your volume in the calculator on the AI receptionist page.

Call the demo line

+420 266 266 641

Listen to how the AI receptionist answers a call and talks - ask it something like your opening hours.

Call the demo

This is volai's shared demo line, not this industry's own receptionist - your own operator bills the call at its standard rate; volai charges you nothing and it signs you up for nothing.

Frequently asked questions

Will callers know they are talking to an AI?: If they ask directly, yes - the agent never denies it, it says it is the store's voice assistant. It does not announce its identity on its own unless you write that into the prompt.
Can the AI receptionist check my order status on the call?: Not by default - it notes the order number and phone number, and a colleague follows up. With a custom tool connected to your own API (set up in the portal), it can check order status live during the call - see the voice agent documentation.
What happens when the AI receptionist cannot resolve a call?: It logs a message - name, phone number, order number and reason - and you follow up. If transfer is enabled on the agent, it hands the call straight to your number instead.
How much does an AI receptionist cost for an online store?: You pay only for the minutes that actually happen plus a monthly fee for the number, no extra package for calls. There's a rough monthly example for a typical store further up this page.
Does this replace chat or email support?: No, it complements them - it only handles the phone. Chat and email keep working exactly as customers expect; the phone just stops ringing into nothing.
Can I add it next to the phone number I already have on my store?: Yes - either buy a new number and add it alongside the current one, or forward the existing number to the agent. Buying a new number and routing it to the agent is set up in the volai portal; forwarding your existing number is set up with the carrier that currently has it.
Does it work on weekends when support is closed?: Yes, the agent answers around the clock - exactly the evenings and weekends when shopping peaks but support is already closed.

Try an AI receptionist for free

Registration takes a minute, no card required - you get 50 CZK of credit on us.

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