Changelog
What's new in volai
Selected changes that affect how you use volai - not every commit, just what's visible from the API, the MCP server or the portal.
A blog, integrations and an AI receptionist by industry
The website gained a blog with guides and comparisons, an overview of integrations into developer tools, AI receptionist pages for individual industries, and a Twilio migration guide.
Email support actually gets through now
Write to podpora@volai.cz and your message goes straight to the team - we will reply to it by email.
The website and portal, bilingually
The whole public website and the portal now run bilingually - Czech with no prefix, English under /en/. The REST API and MCP server always speak English, regardless of the account's language.
A trial call without a number or an agent
A single API request calls your phone from a shared volai demo line with your own system prompt. No need to buy a number or create an agent first, just hear how it sounds.
The agent can transfer a call to a human
The voice agent can now hand a call off to your own number when a caller asks for a human or hits something the agent can't resolve. The transfer is billed like a regular outbound call, with no agent surcharge.
Call recordings for the voice agent
Every call handled by the voice agent now comes with an audio recording alongside the transcript - play it back in the call detail in the portal. Recording can be switched off per agent, and recordings are deleted after 90 days.
EU businesses pay without Czech VAT
A business registered for VAT in another EU country can add its VAT number in account settings. Once it's confirmed by the VIES register, we invoice without Czech VAT, under the reverse-charge regime.
The agent can call your own endpoint
You can attach a webhook tool to the voice agent - an address it calls during the conversation, using the response to keep talking. Handy for checking an order or an available appointment slot.
Your own voice agent on a volai number
A volai number can now connect to your own voice agent outside volai (ElevenLabs, for example) through a short-lived SIP relay connection, not just to our built-in agent.
A list of numbers not to call
Add a number to your account's do-not-call list and no outbound call will reach it anymore - not from the API, a test call, or relay. SMS is not affected.
Automatic credit top-up
Set a threshold and an amount, and your credit tops itself up from a saved card before it runs out. It has a monthly cap and switches itself off after repeated card declines.
A webhook to your own address
Set an address and volai sends a signed request whenever a call finishes, goes unanswered, or an SMS is sent - five event types in total.
SIP login details for your own client
For a purchased number you can now pull its SIP login details (server, username, password) and register it directly in your own PBX or softphone, not just through the volai portal.
Try volai
Signing up takes a minute, and your first 50 CZK in credit is on us.