Pricing
Five prices, no plans.
Prices valid as of October 9, 2026, excluding VAT.
You pay for exactly what runs through your account. Billed by the second, in CZK, with a proper invoice. Your first 50 CZK is on us - no card needed.
- Outbound callbilled by the second
- 0.92 CZK/min (~EUR 0.04)
- Inbound call
- 0.50 CZK/min (~EUR 0.02)
- SMS to CZ and SKper segment
- 1.36 CZK (~EUR 0.06)
- Phone number
- 25.00 CZK/mo (~EUR 1.04)
- Voice agenton top of the call
- 2.50 CZK/min (~EUR 0.10)
Transferring a call to a human is a regular outbound call - billed at 0.92 CZK/min (~EUR 0.04), with no voice-agent surcharge.
SMS number add-on
Your own Czech mobile number for SMS only, without calls.
- SMS numberreceived SMS included
- 390.00 CZK/30 days (~EUR 16.25)
- SMS from your own numberper segment
- 1.90 CZK (~EUR 0.08)
The number is for messaging with people - we do not guarantee verification codes from services.
An inbound call costs 0.50 CZK/min (~EUR 0.02) with us - Twilio charges 6.54 CZK/min (~EUR 0.27) for the same thing on a toll-free line.
All prices are in Czech koruna (CZK) excluding VAT. Euro amounts are approximate and for orientation only - your card is always charged in CZK.
Real-world examples
Three common setups, with the exact monthly cost breakdown.
E-commerce receptionist
One number and an agent that answers 100 inbound calls a month.
- Phone number
- 25.00 CZK (~EUR 1.04)
- 100 min of inbound calls
- 50.00 CZK (~EUR 2.08)
- 100 min of voice agent
- 250.00 CZK (~EUR 10.42)
Notification SMS
500 automated SMS a month - order confirmations, reminders.
- 500 SMS
- 680.00 CZK (~EUR 28.33)
Outbound order calls
The agent calls customers proactively - 200 minutes of outbound calls a month.
- 200 min of outbound calls
- 184.00 CZK (~EUR 7.67)
- 200 min of voice agent
- 500.00 CZK (~EUR 20.83)
Comparison with Twilio
Same API-first thinking, Czech prices - and no extra regulatory paperwork.
| Item | volai | Twilio |
|---|---|---|
| SMS | 1.36 CZK (~EUR 0.06) | 1.46 CZK (~EUR 0.06) |
| Phone number | 25.00 CZK/mo (~EUR 1.04) | 31.00 CZK/mo (~EUR 1.29) |
| Inbound call | 0.50 CZK/min (~EUR 0.02) | 6.54 CZK/min (~EUR 0.27)(toll-free) |
Source: public price lists, August 2026.
Why it's cheaper here
Twilio bills in dollars and routes Czech inbound calls through a toll-free line. Our rates are in CZK and built on the Czech network - no conversions and no extra paperwork.
Done for you
Don't want to build it yourself? Describe your business, get a price, and within 24 business hours (weekends don't count) your agent is ready for a test call.
Business
2,990.00 CZK (~EUR 124.58)
We invoice with Czech VAT at 21%. For a company VAT-registered in another EU country we invoice without VAT under the reverse charge mechanism - just enter your VAT number in account settings, we'll verify it in the VIES registry.
Includes
- receptionist or answering agent
- Czech phone number
- opening hours and after-hours behaviour
- transfer to a colleague
- voicemail
- captured details (name, phone, reason)
- knowledge from your website and price list (text up to 20,000 characters)
- e-mail after every call
- test call and 2 rounds of changes
- call-forwarding guide for your carrier
Company
5,990.00 CZK (~EUR 249.58)
We invoice with Czech VAT at 21%. For a company VAT-registered in another EU country we invoice without VAT under the reverse charge mechanism - just enter your VAT number in account settings, we'll verify it in the VIES registry.
Includes
- everything in Business
- second phone number
- second agent language
- multiple agents (e.g. reception and orders)
- a call with volai's founder before the build
- 3 rounds of changes
Add-ons
- Calendar booking990.00 CZK (~EUR 41.25)
- Invoice status1,490.00 CZK (~EUR 62.08)
- Extra language490.00 CZK (~EUR 20.42) / language
- Outbound campaign1,990.00 CZK (~EUR 82.92)
- Own PBX (SIP)1,490.00 CZK (~EUR 62.08)
- Express (4 hours)990.00 CZK (~EUR 41.25)
Anything beyond the packages: 1,490.00 CZK (~EUR 62.08) per hour of work, minimum half an hour.
An extra revision round beyond the package: 490.00 CZK (~EUR 20.42) from credit.
Pricing FAQ
- How much do 1,000 minutes and 1,000 SMS cost?
- 1,000 minutes of outbound calls come to 920.00 CZK (~EUR 38.33), 1,000 SMS to 1,360.00 CZK (~EUR 56.67) - 2,280.00 CZK (~EUR 95.00) together, excluding VAT. Billing is per second, so shorter calls cost proportionally less.
- How much does a minute with the voice agent cost?
- The call rate plus the agent surcharge: an inbound call with the agent comes to 3.00 CZK (~EUR 0.13) per minute, an outbound one to 3.42 CZK (~EUR 0.14). Speech recognition, the voice and the model are all included - nothing else to assemble.
- Do I pay for a number even when it is not in use?
- Yes, 25.00 CZK (~EUR 1.04) a month per voice number, deducted from your credit. You can release a number at any time and the fee stops. A number from the welcome credit stays yours while you use the account; if you have not topped up and do not use the account, we release it after an e-mail notice, and your account, agent and credit stay.
- How is VAT handled?
- All prices exclude VAT. When you top up by card, 21% VAT is added and you get a tax invoice. VAT-registered businesses from other EU countries with a verified VAT ID pay without Czech VAT (reverse charge).
- Does credit expire, and what is the minimum top-up?
- Credit never expires. You top up by card in amounts of 200 CZK, 500 CZK, 1,000 CZK, 2,000 CZK, and after verifying your email you get 50 CZK to try things out for free.
- Does Twilio work for Czech phone numbers too?
- Yes, but a Czech local number needs a regulatory bundle of documents that has to be approved - see the Twilio comparison page for details. With volai the number is active right after purchase.
- We bill by the second, not by rounded-up minutes.
- Prices exclude VAT; it's added when you top up credit.
- We issue a tax invoice for every credit top-up, and you'll find it in the portal.
- Credit never expires - it lasts until you spend it.
We invoice with Czech VAT at 21%. For a company VAT-registered in another EU country we invoice without VAT under the reverse charge mechanism - just enter your VAT number in account settings, we'll verify it in the VIES registry.