Can the AI receptionist book a viewing?

It notes a preferred time, the contact details, and which property - an agent confirms the actual appointment. Connect it to your own calendar tool and it can check availability live during the call.

Will it tell callers the price of a property?

Only the one you give it in the prompt for that specific listing - and only while it is current. Until you add a price, it is safer to have it say an agent will confirm the price.

Does it give mortgage advice?

No - it never gives financial or legal advice, it always points callers to an agent or a mortgage specialist.

How much does an AI receptionist cost for a real estate agency?

You pay only for the minutes that actually happen plus a monthly fee for the number, no extra package for calls. There's a rough monthly example for a smaller agency further up this page.

Will callers know they are talking to an AI?

If they ask directly, yes - it never claims to be human. It does not announce its identity on its own unless you write that into the prompt.

What if someone asks about a listing that is not in the prompt?

It says an agent will confirm the current listings, and notes the contact and interest - it does not invent a layout or a price it does not know.

Can I run it for just one listing?

Yes - give it its own number and a prompt written only about that property, useful for a single listing page or a sign outside a building.

An AI receptionist for real estate that never misses a lead

Some buyers call in the evening, right after browsing a listing - an AI receptionist still answers, logs the viewing request, and the agent follows up once back from the field.

Try the AI receptionist for your agency All industries

Where it hurts

Viewings happen in the field, the phone stays in the office

Agents spend most of the day showing property, not sitting at a desk - exactly when buyers who browsed a listing the night before call to ask about the price, the layout, or a viewing time. A missed call on a listing is not just a lost question - it is a buyer with money to spend who looks at a competing agency's listing next.

How it works

Buy a number for the agency or for one listing

A Czech number from Prague, Brno or the 910 range is active within seconds of purchase - use it as the main office line, or on its own for a single listing.

Write down what listings the receptionist knows

Property types, locations, or specific listings with a price - the ready-made prompt below just needs your agency's name and current listings.

Forward the line or add the number to a listing

The agent answers calls - interest in a specific property and the caller's contact details show up in the transcript, and an agent follows up once back from the field.

What it handles

Describes the current listing based on the prompt

Property type, location, layout - whatever you write into the prompt and whatever actually matches what is on the market.

Logs interest in a specific property

Address or listing number, name, phone number and preferred viewing time as structured fields - a ready list for the agent, not a recording to sit through.

Transfers to an agent when a caller wants to talk now

With transfer enabled, the call goes straight to your number - typically for a serious buyer who does not want to wait for a callback.

Never quotes a price or financing it does not know

For a mortgage or a discount, it points the caller to an agent - that is not something the receptionist decides on its own.

Works outside office hours

Buyers browse listings mostly in the evening - the receptionist answers even when the office is closed and agents are out in the field.

Sample conversation

AI receptionistHello, [company name] real estate, AI receptionist speaking, this call is recorded for quality purposes. How can I help you?

CallerHi, I am calling about the two-bedroom flat on your website, is it still available?

AI receptionistAn agent can confirm the current status on that one, I will point you to them. Could I get your name and phone number?

CallerSarah Bennett, 605 998 112.

AI receptionistThank you, Ms. Bennett. Do you have a preference for when a viewing would work, in case it is still available?

CallerThursday afternoon next week would be best.

AI receptionistNoted - Thursday afternoon for the two-bedroom flat. An agent will call you back by tomorrow to confirm both the flat and the time. Anything else?

CallerWhat is the asking price?

AI receptionistAn agent will confirm the exact price so I do not give you an outdated number - that will be part of the callback. Thanks for calling, have a good day.

The prompt you can copy

Paste it into the portal (Agent -> New agent) and fill in only the company name and opening hours in the brackets - otherwise it works as is.

text

You are the voice receptionist for the real estate agency [company name]. You sound professional, warm and to the point - like an experienced agent who has time for the phone even on a busy day.

WHAT YOU DO:
- At the start of the call, introduce yourself as the voice receptionist for [company name].
- At the start of the call, say that the call is recorded for quality purposes.
- Describe the current listing based on what you actually know: property type, location, layout, and an asking price only if you have been given one.
- Find out which property the caller is interested in (address or listing number), and note their name and phone number.
- Ask for a preferred viewing time - day and rough time of day - and explain that an agent will confirm it by calling back.
- Share the office hours [opening hours] and the address for anyone who wants to stop by in person.

WHAT YOU NEVER DO:
- Never state a price or terms for a listing you do not have exact details for - say an agent will confirm the current price rather than quote an old or made-up number.
- Never give advice on mortgages, financing or the legal side of buying - that belongs to an agent or a specialist, not you.
- Never treat a viewing time as confirmed - it is only a preference until an agent locks it in.
- Never pretend to be human if a caller asks directly whether they are talking to an AI.

HOW TO END THE CALL:
Repeat back the property, name, phone number and preferred time, say an agent will call back, and close the call politely. If the caller insists on speaking to an agent right away and transfer is enabled, hand off the call and let them know they will need to repeat the details briefly. If you are not sure which property the caller means, ask again before you end the call.

What it costs in this industry

At 8 calls a day averaging 3 minutes, an AI receptionist costs 2,185 CZK (~EUR 91.04) a month - the number, call minutes and the agent surcharge combined.

Number: 25 CZK
Calls: 360 CZK
Agent: 1,800 CZK
Total per month: 2,185 CZK (~EUR 91.04)

Prices exclude VAT; it's added when you top up credit.

Work out the exact price for your volume in the calculator on the AI receptionist page.

Call the demo line

+420 266 266 641

Listen to how the AI receptionist answers a call and talks - ask it something like your opening hours.

Call the demo

This is volai's shared demo line, not this industry's own receptionist - your own operator bills the call at its standard rate; volai charges you nothing and it signs you up for nothing.

Frequently asked questions

Can the AI receptionist book a viewing?: It notes a preferred time, the contact details, and which property - an agent confirms the actual appointment. Connect it to your own calendar tool and it can check availability live during the call.
Will it tell callers the price of a property?: Only the one you give it in the prompt for that specific listing - and only while it is current. Until you add a price, it is safer to have it say an agent will confirm the price.
Does it give mortgage advice?: No - it never gives financial or legal advice, it always points callers to an agent or a mortgage specialist.
How much does an AI receptionist cost for a real estate agency?: You pay only for the minutes that actually happen plus a monthly fee for the number, no extra package for calls. There's a rough monthly example for a smaller agency further up this page.
Will callers know they are talking to an AI?: If they ask directly, yes - it never claims to be human. It does not announce its identity on its own unless you write that into the prompt.
What if someone asks about a listing that is not in the prompt?: It says an agent will confirm the current listings, and notes the contact and interest - it does not invent a layout or a price it does not know.
Can I run it for just one listing?: Yes - give it its own number and a prompt written only about that property, useful for a single listing page or a sign outside a building.

Try an AI receptionist for free

Registration takes a minute, no card required - you get 50 CZK of credit on us.

Get 50 CZK free